Frequently Asked Questions
What are your policies regarding privacy and refunds?
- Privacy Policy: All information collected by the Canadian Institute of English will be kept confidential within our organization and will only be used for completing your TESOL or degree registration or program. You may receive an occasional future email regarding additional CIE courses or degrees when and if they become available.
- Refunds: TESOL Registration & Refund Policy: Once we have received your online course registration and fee, you will receive an email confirmation noting your enrolment in the class you have chosen. You may cancel at any time prior to 3 weeks from the first day of the TESOL class and receive an immediate full refund, minus a $75 cancellation fee. Or, you may choose for us to hold your payment and transfer your TESOL registration to any of our other scheduled TESOL classes within a 12 month period. If for some unforeseen reason (such as a last minute emergency illness of instructor or an insufficient number of students) The Canadian Institute of English must cancel a TESOL class, a full refund (in the currency you paid in) will be immediately provided to all students who are fully paid and registered at the time of cancellation. We recommend you purchase refundable tickets and consider purchasing trip cancellation insurance. The Canadian Institute of English cannot be held responsible for losses due to currency fluctuations, travel or accommodation expenses or loss of work days.
- Degree Registration & Refund Policy: Degree payments are fully refundable up to 30 days after registration. There are no refunds on Degree payments after 30 days from registration.
